Why You Should Care About Cloud-Based ITSM

The ITSM market is very dynamic and playing a very critical role today. Information Technology Service Management or ITSM tries to sync its delivery of IT services with the necessities of a Client. Fundamentally, ITSM handles all the hardware and software components utilized by professionals every day. Previously this was a costly interest for a company and includes hardware operated through on-premise infrastructure that should be updated and kept up routinely. With cloud-based ITSM, all hardware and software components are incorporated in the cloud, so there is no requirement for any IT infrastructure to be built on the company's end. No physical storage, no network equipment, and no staff required for upkeep mean major cost savings for an organization. Recently Technavio has conducted the Global ITSM market analysis and has come up with great findings and insights.

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Old Versus New—The Fight for the ITSM Market

The Global ITSM market is in a time of progress, with fierce competition seething between old service suppliers and those looking to offer the cloud-based variety exclusively. One case of the later is ServiceNow, which was as of recently pegged by Forbes as "one of the most-watched upstarts in the software business". ServiceNow and compatriots are rapidly stealing the thunder from big, on-premise ITSM service provides, for example, IBM, BMC and HP. This sort of rivalry is a twofold edged sword for the worldwide cloud-based ITSM market.

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The Challenge of Cloud-Based ITSM

Building critical technological changes on a top-level are never without its challenges and executing cloud-based ITSM is no exception. The procedure of moving from an on-premise ITSM model to a cloud-based one can be troublesome and expensive for an organization. It includes a lot of information being moved, which is not only labor-intensive, it also brings up security issues. Moreover, manual procedures must be digitalized and then customized to suit the cloud environment, which can be tedious for any service manager. 

The cloud likewise gives better integration among offices and departments and automatic patch management and antivirus updates, which is music to the ears of IT service managers. Less tedious internal system updates and maintenance implies additional time allocated to offering core services, and less money wasted on redundant systems, which will, at last, drive the market later.

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